Support

How can we help?

Email support@knaizen.com. A person reads every message, usually within two working days. Please don't send health records or screenshots of them: we don't need them to help, and we keep nothing of yours.

Reminders don't arrive

• Check that notifications are allowed for Knaizen Health in your phone's Settings.
• On Android, turn off battery optimisation for the app (Settings, Apps, Knaizen Health, Battery, Unrestricted). Some phones also need "Alarms and reminders" allowed.
• Open the app once after a phone restart or an app update; it re-checks all reminders when it starts.

Moving to a new phone

In the app, make an export, move the file to the new phone (for example with AirDrop, Files, a cable or your own cloud drive), then import it in the app on the new phone. We hold no copy, so if a phone is lost without an export, the records cannot be recovered.

Apple Health or Health Connect shows no data

• Check that you allowed Knaizen Health to read each data type (iPhone: Health app, Sharing, Apps. Android: Health Connect, App permissions).
• Many bands share only some measurements. If a value never appears in Apple Health or Health Connect itself, the app cannot see it. You can enter it by hand.

Subscriptions

• Cancel or change a subscription in your App Store or Google Play account settings. We cannot cancel it for you.
• Refunds are decided by Apple or Google; request them from the store.
• After a reinstall or on a new phone, use "Restore purchases" in the app.
• Whatever your subscription status, viewing, exporting and deleting your records stays free.

Vouchers

See how to redeem a voucher. If a voucher says it was already used after you reinstalled the app, email us the code and we can re-enable it.

Is this medical advice?

No. Knaizen Health is not a medical device and cannot answer medical questions. Please ask your doctor or pharmacist.